Knowledge Base
Read how-to articles and guides for all Communal toolsGetting Started
Bookings & Facility Rentals
A brief outline on how to get started with Facility Rentals.
Memberships
How to get started with Memberships.
Users & Admin Accounts
How to Create an Account Without an Email
Creating accounts when no email was provided
Creating Admin Accounts
Create an unlimited number of accounts with manager permissions
User Roles & Permissions
Learn about the various user roles Communal offers
Memberships
Memberships Overview
Create a membership to collect an annual organizational fee, or associate it to a specific activity.
Assigning a Membership Manually
Adding a membership to an account when someone pays offline.
Updating the Overall Membership Expiration Year
Learn how to change the membership expiration date for membership sales.
Updating or Extending a User's Membership Expiration Date
Learn how to adjust a membership expiration date for a member.
Cancelling a User's Membership
How to remove a membership from an account.
Creating Membership Pricing Options within a Membership Type
Learn how to build pricing plans for a membership.
Building a Membership Type to be Sold Online
A step-by-step outline to create a membership.
Creating a Custom Welcome Email
Write a custom message that is sent automatically to new users.
Adding Family Members to an Account
A step-by-step outline for how admins can add family members to an account
Resending a Digital Membership Card
Learn how to send another copy of a membership card
Programs & Events
Programs & Events Overview
Everything you need to know about Communal's programs & events.
Creating a Program/Event
Learn how to build a program/event to capture online registrations
Custom Program & Event Registration Questions
Learn how to gather crucial information during the program/event registration process.
Adding a Manual Program Signup
Adding a user to a program when they pay offline.
Advanced Settings & Configurations
Everything you need to know about Communal's additional configurations for programs/events
Building a Private Program
Learn how create programs that are hidden from non-members.
Creating a Publicly Viewable Members-only Program
Learn how create programs that are visible to the public but require a membership to purchase.
Creating a Kids Event
Learn how to create a program that will ask for additional information about the participating child.
Facility Rentals
Bookings Overview
Learn how to create and manage all your facilities online.
Adding a Bookable Entity or Facility
Learn how to create online calendars for your bookable entities.
Asking Renters Custom Questions
Learn how to gather crucial information while renters create bookings.
Creating Bookings in the Calendar
Learn how to manually add a booking to your calendar.
Creating Monthly Invoices From Bookings
Instantly create invoices from the bookings in your calendar.
Cancelling or Voiding an Invoice
How to void an invoice so it can no longer be paid.
Setting when an Entity is Open & the Hourly Rates
Learn how to create the availabilities for each bookable entity.
Creating Booking States & Checklists
How to keep your booking requests organized with booking states and checklists.
Associating Items to a Booking
Learn how to keep track of your assets by adding them to your bookings.
Creating an Organization
How to add your longterm renters or recurring customers in a separate database from your members.
Volunteering
Creating a Volunteer Opportunity
Learn how to attract volunteers through volunteer opportunities.
Capturing Volunteering Areas of Interest
Learn how to increase volunteerism by capturing interest as members buy their membership
Viewing Volunteer Signups
How to view who has signed up for each shift on a volunteer opportunity.
Emailing Volunteers
Learn how to send an email to the people that have registered for your opportunity.
Reporting & Finance
Reviewing Transactions in a Bank Deposit
Where to access a breakdown of the transactions within a bank deposit
Refunding and Canceling Transactions
Learn how to issue a refund through Communal.
Comparing Membership Numbers by Year or Month
How to review historical trends in membership numbers
Can I Access my Stripe Account?
Is it possible to access my Stripe account?
Reporting on Membership Numbers
How to pull a report outlining your membership data.
QuickBooks & Accounting Integration
Save time by integrating Communal with your online accounting software
Exporting Transactions to your Accounting Software
Learn how to export the transactions from your Communal account and import them into your accounting software.
Updating the Payout Schedule
Learn how to change how often Communal will deposit funds into your bank account.
General
Sending Mass Emails & Notifications
Learn how to send mass emails from the system.
Sync your Member Database to MailChimp
Connect Communal to your Mailchimp database to automatically update email lists.
Creating Custom Forms and Surveys
Learn how to gather crucial information from your customers.
Adding Waivers to Programs, Memberships, and Volunteering Opportunities
Ensure your users are agreeing to your terms by including a waiver in your registration processes.
Creating a Boundary
Use an online map to outline your organization's boundary.
Boundaries Overview
Create a Boundary on a geographic map and use it to offer benefits based on where your users reside.