Contact Us

Contact Us

Email us or utilize our chat function should you require support

Written by Communal Support
Updated 1 week ago

Point-of-Sale (POS) Terminal

Point-of-Sale Terminal FAQ's

Get the answers to many FAQ's here!

Written by Communal Support
Updated 4 weeks ago

I've Been Signed Out of My Point-Of-Sale Terminal, What Do I Do?

Learn how to generate a token and log in to your terminal

Written by Communal Support
Updated 3 weeks ago

How to Generate a Token for your POS

You need to enter a single-use token each time you login to your terminal

Written by Communal Support
Updated 4 weeks ago

How Do I change the Organization Information on the Settings Page of the POS

Update the tax rate, organization name, and other information

Written by Communal Support
Updated 4 weeks ago

How to View Transaction History

A customer made a payment on your POS machine, now where can you find the transaction list on the machine and in Communal

Written by Communal Support
Updated 4 weeks ago

How to Send Receipts through your Point-of-Sale (POS) System

Learn how to send customers receipts when the transaction has just finished as well as at a future date if requested

Written by Communal Support
Updated 4 weeks ago

How to Cancel a Payment on your Point-of-Sale (POS) System

Learn how to cancel a payment on the device before charging the user

Written by Communal Support
Updated 4 weeks ago

How to Process a Refund on your Point-of-Sale (POS) Terminal

This article will walk you through the steps of completing a debit and credit payment on your POS

Written by Communal Support
Updated 4 weeks ago

How to Process a Purchase on your Point-of-Sale (POS) Terminal - User & Admin

This article will take you through the process of setting up a purchase on your POS as an admin as well as what the user will see from their end.

Written by Communal Support
Updated 4 weeks ago

How to Link your Point-of-Sale (POS) Terminal to your Communal Instance

This article will walk you through the steps of connecting your POS to Communal

Written by Communal Support
Updated 4 weeks ago

General Tools & Actions

How to Set-Up Summer Camp Registrations on Communal

Easily set-up your summer camp registrations through Communal, capturing waivers, payments, and all necessary information!

Written by Communal Support
Updated 1 month ago

Can I Create a Promotion Code?

I want to give my customers a discount, is that possible?

Written by Communal Support
Updated 1 month ago

How to Download a Form

Learn how to download a form you created

Written by Communal Support
Updated 1 month ago

Why Can't I See a Form I Just Made?

Having trouble locating your form for your program, booking, public or registration form? This is the article for you!

Written by Communal Support
Updated 1 month ago

Creating Custom Forms and Surveys

Learn how to gather crucial information from your customers.

Written by Communal Support
Updated 2 months ago

Adding Waivers to Programs, Memberships, and Volunteering Opportunities

Ensure your users are agreeing to your terms by including a waiver in your registration processes.

Written by Communal Support
Updated 1 month ago

How to Manually Create an Invoice

Step-by-Step Guide to Manually Creating and Sending Invoices

Written by Communal Support
Updated 5 months ago

How to Manually Charge Someone’s Credit Card

Step-by-Step Guide to Manually Charging for Registrations or Memberships

Written by Communal Support
Updated 6 months ago

How to Create a Banner

Easily Highlight Key Updates with Customizable Banners

Written by Communal Support
Updated 6 months ago

Sending Mass Emails & Notifications

Learn how to send mass emails from the system.

Written by Communal Support
Updated 3 months ago
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Users & Admin Accounts

User Roles & Permissions

Learn about the various user roles Communal offers

Written by Communal Support
Updated 3 months ago

Creating Admin Accounts

Create an unlimited number of accounts with manager permissions

Written by Communal Support
Updated 5 months ago

How to Manually Create a New User

Add users to your membership base as an admin

Written by Communal Support
Updated 5 months ago

How to Create an Account Without an Email

Creating accounts when no email was provided

Written by Communal Support
Updated 1 year ago

Memberships

Memberships

How to get started with Memberships.

Written by Communal Support
Updated 5 months ago

Memberships Overview

Create a membership to collect an annual organizational fee, or associate it to a specific activity.

Written by Communal Support
Updated 5 months ago

How to Retrieve a List of Active/Inactive Members

Easily identify which members are currently active or inactive

Written by Communal Support
Updated 1 week ago

How to Set-Up a Pickleball Membership

Learn how to set up a pickleball membership and how to associate it with your pickleball courts

Written by Communal Support
Updated 1 month ago

How to Move a Membership

A step-by-step guide to moving a member between membership types

Written by Communal Support
Updated 5 months ago

Assigning a Membership Manually

Adding a membership to an account when someone pays offline.

Written by Communal Support
Updated 5 months ago

Cancelling a User's Membership

How to remove a membership from an account.

Written by Communal Support
Updated 1 year ago

Digital Member Cards

This article will outline digital membership cards and how you can create them.

Written by Communal Support
Updated 10 months ago

Resending a Digital Membership Card

Learn how to send another copy of a membership card

Written by Communal Support
Updated 1 year ago

Updating the Overall Membership Expiration Year

Learn how to change the membership expiration date for membership sales.

Written by Communal Support
Updated 1 year ago
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Donations

How to Set Up Tax Receipts

Enabling Automatic Tax Receipts for Donations

Written by Communal Support
Updated 5 months ago

How to Set Up Tags

How to Set Up Donation Tags: Organize and Track Contributions in Your Communal Dashboard

Written by Communal Support
Updated 5 months ago

How to Create a Fundraiser

Step-by-Step Guide: Create a Dedicated Fundraiser for Your Community

Written by Communal Support
Updated 5 months ago

How to Manually Input a New Donation

A complete guide to taking a donation manually or inputting donation information

Written by Communal Support
Updated 4 months ago

Programs & Events

How Add a User to a Payment Plan

If you have created a program that is on a payment plan you can manually add people if needed

Written by Communal Support
Updated 5 days ago

How to Set Registration Caps for an Entire Program or Event

Limiting the amount of spots for an entire program or event can help ease the pain of constantly changing the registration opportunity signup limits.

Written by Communal Support
Updated 1 week ago

Setting Up Recurring Payments for Programs and Events

Learn how our recurring payments (payment plans) feature works

Written by Communal Support
Updated 3 weeks ago

Programs & Events Overview

Everything you need to know about Communal's programs & events.

Written by Communal Support
Updated 2 years ago

Creating a Program/Event

Learn how to build a program/event to capture online registrations

Written by Communal Support
Updated 5 months ago

Adding a Manual Program Signup

Adding a user to a program when they pay offline.

Written by Communal Support
Updated 2 years ago

Custom Program & Event Registration Questions

Learn how to gather crucial information during the program/event registration process.

Written by Communal Support
Updated 1 year ago

Advanced Settings & Configurations

Everything you need to know about Communal's additional configurations for programs/events

Written by Communal Support
Updated 2 years ago

Building a Private Program

Learn how create programs that are hidden from non-members.

Written by Communal Support
Updated 2 years ago

Creating a Publicly Viewable Members-only Program

Learn how create programs that are visible to the public but require a membership to purchase.

Written by Communal Support
Updated 2 years ago
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Facility Rentals

How to Set-Up Pickleball Courts

Learn how to set-up pickleball courts that are only able to be rented by those with a membership

Written by Communal Support
Updated 1 month ago

How to Edit Facility Availabilities

Edit your availabilities depending on the day, the week, the month, or the season.

Written by Communal Support
Updated 3 months ago

Facility Bookings Overview

Learn how to create and manage all your facilities online.

Written by Communal Support
Updated 5 months ago

Adding a Bookable Entity or Facility

Learn how to create online calendars for your bookable entities.

Written by Communal Support
Updated 1 year ago

Asking Renters Custom Questions

Learn how to gather crucial information while renters create bookings.

Written by Communal Support
Updated 1 year ago

Creating Bookings in the Calendar

Learn how to manually add a booking to your calendar.

Written by Communal Support
Updated 1 year ago

Creating Monthly Invoices From Bookings

Instantly create invoices from the bookings in your calendar.

Written by Communal Support
Updated 1 year ago

Bookings & Facility Rentals

A brief outline on how to get started with Facility Rentals.

Written by Communal Support
Updated 5 months ago

Cancelling or Voiding an Invoice

How to void an invoice so it can no longer be paid.

Written by Communal Support
Updated 1 year ago

Setting when an Entity is Open & the Hourly Rates

Learn how to create the availabilities for each bookable entity.

Written by Communal Support
Updated 1 year ago
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Volunteering

Creating a Volunteer Opportunity

Learn how to attract volunteers through volunteer opportunities.

Written by Communal Support
Updated 1 year ago

Capturing Volunteering Areas of Interest

Learn how to increase volunteerism by capturing interest as members buy their membership

Written by Communal Support
Updated 1 year ago

Viewing Volunteer Signups

How to view who has signed up for each shift on a volunteer opportunity.

Written by Communal Support
Updated 1 year ago

Emailing Volunteers

Learn how to send an email to the people that have registered for your opportunity.

Written by Communal Support
Updated 1 year ago

Reporting & Finance

Reviewing Transactions in a Bank Deposit

Where to access a breakdown of the transactions within a bank deposit

Written by Communal Support
Updated 1 year ago

Refunding and Canceling Transactions

Learn how to issue a refund through Communal.

Written by Communal Support
Updated 1 year ago

Exporting Transactions to your Accounting Software

Learn how to export the transactions from your Communal account and import them into your accounting software.

Written by Communal Support
Updated 5 months ago

Sync your Database to QuickBooks Online

Connect Communal to your QuickBooks to import transactions

Written by Communal Support
Updated 10 months ago

How to Update your Banking information

Update your banking information so that you can pay and be paid!

Written by Communal Support
Updated 5 months ago

Can I Access my Stripe Account?

Is it possible to access my Stripe account?

Written by Communal Support
Updated 1 year ago

Reporting on Membership Numbers

How to pull a report outlining your membership data.

Written by Communal Support
Updated 1 year ago

Updating the Payout Schedule

Learn how to change how often Communal will deposit funds into your bank account.

Written by Communal Support
Updated 1 year ago

Comparing Membership Numbers by Year or Month

How to review historical trends in membership numbers

Written by Communal Support
Updated 1 year ago