Getting Started

Bookings & Facility Rentals

A brief outline on how to get started with Facility Rentals.

Written by Communal Support
Updated 1 year ago

Memberships

How to get started with Memberships.

Written by Communal Support
Updated 1 year ago

Users & Admin Accounts

How to Create an Account Without an Email

Creating accounts when no email was provided

Written by Communal Support
Updated 2 months ago

Creating Admin Accounts

Create an unlimited number of accounts with manager permissions

Written by Communal Support
Updated 6 months ago

User Roles & Permissions

Learn about the various user roles Communal offers

Written by Communal Support
Updated 6 months ago

Memberships

Memberships Overview

Create a membership to collect an annual organizational fee, or associate it to a specific activity.

Written by Communal Support
Updated 1 year ago

Assigning a Membership Manually

Adding a membership to an account when someone pays offline.

Written by Communal Support
Updated 4 months ago

Updating the Overall Membership Expiration Year

Learn how to change the membership expiration date for membership sales.

Written by Communal Support
Updated 6 months ago

Updating or Extending a User's Membership Expiration Date

Learn how to adjust a membership expiration date for a member.

Written by Communal Support
Updated 6 months ago

Cancelling a User's Membership

How to remove a membership from an account.

Written by Communal Support
Updated 6 months ago

Creating Membership Pricing Options within a Membership Type

Learn how to build pricing plans for a membership.

Written by Communal Support
Updated 3 months ago

Building a Membership Type to be Sold Online

A step-by-step outline to create a membership.

Written by Communal Support
Updated 3 months ago

Creating a Custom Welcome Email

Write a custom message that is sent automatically to new users.

Written by Communal Support
Updated 1 year ago

Adding Family Members to an Account

A step-by-step outline for how admins can add family members to an account

Written by Communal Support
Updated 6 months ago

Resending a Digital Membership Card

Learn how to send another copy of a membership card

Written by Communal Support
Updated 3 months ago
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Programs & Events

Programs & Events Overview

Everything you need to know about Communal's programs & events.

Written by Communal Support
Updated 1 year ago

Creating a Program/Event

Learn how to build a program/event to capture online registrations

Written by Communal Support
Updated 6 months ago

Custom Program & Event Registration Questions

Learn how to gather crucial information during the program/event registration process.

Written by Communal Support
Updated 6 months ago

Adding a Manual Program Signup

Adding a user to a program when they pay offline.

Written by Communal Support
Updated 1 year ago

Advanced Settings & Configurations

Everything you need to know about Communal's additional configurations for programs/events

Written by Communal Support
Updated 1 year ago

Building a Private Program

Learn how create programs that are hidden from non-members.

Written by Communal Support
Updated 1 year ago

Creating a Publicly Viewable Members-only Program

Learn how create programs that are visible to the public but require a membership to purchase.

Written by Communal Support
Updated 1 year ago

Creating a Kids Event

Learn how to create a program that will ask for additional information about the participating child.

Written by Communal Support
Updated 6 months ago

Facility Rentals

Bookings Overview

Learn how to create and manage all your facilities online.

Written by Communal Support
Updated 6 months ago

Adding a Bookable Entity or Facility

Learn how to create online calendars for your bookable entities.

Written by Communal Support
Updated 6 months ago

Asking Renters Custom Questions

Learn how to gather crucial information while renters create bookings.

Written by Communal Support
Updated 6 months ago

Creating Bookings in the Calendar

Learn how to manually add a booking to your calendar.

Written by Communal Support
Updated 10 months ago

Creating Monthly Invoices From Bookings

Instantly create invoices from the bookings in your calendar.

Written by Communal Support
Updated 10 months ago

Cancelling or Voiding an Invoice

How to void an invoice so it can no longer be paid.

Written by Communal Support
Updated 6 months ago

Setting when an Entity is Open & the Hourly Rates

Learn how to create the availabilities for each bookable entity.

Written by Communal Support
Updated 7 months ago

Creating Booking States & Checklists

How to keep your booking requests organized with booking states and checklists.

Written by Communal Support
Updated 7 months ago

Associating Items to a Booking

Learn how to keep track of your assets by adding them to your bookings.

Written by Communal Support
Updated 10 months ago

Creating an Organization

How to add your longterm renters or recurring customers in a separate database from your members.

Written by Communal Support
Updated 6 months ago

Volunteering

Creating a Volunteer Opportunity

Learn how to attract volunteers through volunteer opportunities.

Written by Communal Support
Updated 6 months ago

Capturing Volunteering Areas of Interest

Learn how to increase volunteerism by capturing interest as members buy their membership

Written by Communal Support
Updated 9 months ago

Viewing Volunteer Signups

How to view who has signed up for each shift on a volunteer opportunity.

Written by Communal Support
Updated 6 months ago

Emailing Volunteers

Learn how to send an email to the people that have registered for your opportunity.

Written by Communal Support
Updated 6 months ago

Reporting & Finance

Reviewing Transactions in a Bank Deposit

Where to access a breakdown of the transactions within a bank deposit

Written by Communal Support
Updated 2 months ago

Refunding and Canceling Transactions

Learn how to issue a refund through Communal.

Written by Communal Support
Updated 6 months ago

Comparing Membership Numbers by Year or Month

How to review historical trends in membership numbers

Written by Communal Support
Updated 2 months ago

Can I Access my Stripe Account?

Is it possible to access my Stripe account?

Written by Communal Support
Updated 2 months ago

Reporting on Membership Numbers

How to pull a report outlining your membership data.

Written by Communal Support
Updated 6 months ago

QuickBooks & Accounting Integration

Save time by integrating Communal with your online accounting software

Written by Communal Support
Updated 2 months ago

Exporting Transactions to your Accounting Software

Learn how to export the transactions from your Communal account and import them into your accounting software.

Written by Communal Support
Updated 6 months ago

Updating the Payout Schedule

Learn how to change how often Communal will deposit funds into your bank account.

Written by Communal Support
Updated 11 months ago

General

Sending Mass Emails & Notifications

Learn how to send mass emails from the system.

Written by Communal Support
Updated 6 months ago

Sync your Member Database to MailChimp

Connect Communal to your Mailchimp database to automatically update email lists.

Written by Communal Support
Updated 6 months ago

Creating Custom Forms and Surveys

Learn how to gather crucial information from your customers.

Written by Communal Support
Updated 6 months ago

Adding Waivers to Programs, Memberships, and Volunteering Opportunities

Ensure your users are agreeing to your terms by including a waiver in your registration processes.

Written by Communal Support
Updated 6 months ago

Creating a Boundary

Use an online map to outline your organization's boundary.

Written by Communal Support
Updated 1 year ago

Boundaries Overview

Create a Boundary on a geographic map and use it to offer benefits based on where your users reside.

Written by Communal Support
Updated 1 year ago