Cancelling or Voiding an Invoice

How to void an invoice so it can no longer be paid.
Written by Communal Support
Updated 1 year ago

You may want to void an invoice if you have made a mistake or need to adjust the information.

You can only void invoices that have a status of sent and have not been paid. Voided invoices cannot be reopened.


How to void an invoice:

  1. Go to Tools then Invoices on the lefthand admin column
  2. Locate the invoice and click the ••• under Actions.
  3. Select Archive and confirm the action.
  4. Once the invoice is archived it will automatically update to become void and will no longer be payable.
  5. The archived invoice will be removed from your list of active invoices.
Did this answer your question?