How to set Registration Caps for an entire Program or Event
Registration caps help you control and manage the number of people who can register for your programs or events. You can set caps at two levels: for the entire program/event and for individual registration opportunities within that program.
Setting a Total Cap for Your Program
When creating or editing a program, you can set an overall limit on the total number of registrations:
- Navigate to the registration section of the program or event
- Check the "Set a shared total capacity limit for this event" checkbox
- In the input box, add the maximum amount of registrations for the program or event
- Save your changes
How Registration Caps Work
Understanding Shared Capacity and Reserved Spots
When you set a shared total capacity for a program, it creates a pool of available spots that can be used across all registration opportunities. Here's how it works:
Example:
- Total Shared Capacity: 50 spots
- Registration Opportunity A with signup limit: 10 spots (reserves 10 from total)
- Remaining spots: 40 spots available for:
- Other opportunities with specific limits
- Opportunities without limits (they'll share the remaining spots)
Limit Enforcement Rules
| Program/Event Limit | Registration Opp Limit | What Happens |
| No Limit | No Limit | Unlimited Registrations |
| 10 | No Limit | Max 10 total registrations |
| 10 | 5 | Max 5 for this opp, counts towards total 10 |
Tips for Managing Registration Caps
- Plan Your Structure
- Decide if you need an overall program cap
- Determine appropriate sizes for individual registration opportunities
- Consider whether to enable waitlists
- Monitor Registration Progress
- Watch for registration opportunities nearing capacity
- Check waitlist demand
- Adjust When Needed
- Increase caps if there's high demand
- Add new registration opportunities if waitlists grow
- Reduce caps if needed
Common Questions
Q: What is a "Reserved Spot"?
A: A reserved spot is created when you set a signup limit for a registration opportunity. These spots are "reserved" from the total shared capacity to ensure they're available for that specific opportunity.
Q: What happens when a program reaches its cap?
A: The system automatically prevents new registrations. If waitlisting is enabled, people can join the waitlist.
Q: Can I change caps after registration opens?
A: Yes, you can adjust both total program caps and individual registration opportunity limits at any time. However, you cannot set a registration opportunity's limit higher than the remaining available spots in the program.
Q: How do I know how many spots are still available to allocate?
A: The system shows you the number of remaining available spots when you're setting or updating signup limits. This number is the total shared capacity minus all reserved spots.
Q: This is confusing, can I just do what I've already been doing?
Yup! Simply do not check the "Set a shared total capacity limit for this event/program" and set registration opportunity signup limits like you have before.
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Need more help? Contact support for assistance with registration caps or other program management features.
