This article outlines how to remove a membership from an account and the steps to refund the payment.
How to cancel a membership:
- Click the People tab then Users on the left-hand side of the admin portal.
- Search for the user by email, name, or member ID.
- After locating the user click the ••• then View User.
- Select the Memberships tab on their profile.
- Next to the membership click the ••• then Cancel Membership.
- Confirm the cancellation.
Cancelling a membership does not automatically trigger a refund. Follow these steps to refund the transaction.
