Sections

1. Users Automatic Email Notifications
2. Admin Automatic Notifications
3. Optional Email Notifications
4.  Account Related Emails
5. Unsubscribing

Users Automatic Email Notifications 

Email notifications that are automatically sent by the system to the user when the necessary action occurs

• Welcome Notification

  • Sent to: New users

  • Purpose: Welcome users to the platform after account creation

  • Content: Includes a one-time login link

• Membership Assigned Notification

  • Sent to: Users who receive a membership

  • Purpose: Inform users about their new membership

  • Content: Membership details and information

• Program Assigned Notification

  • Sent to: Users assigned to a program

  • Purpose: Inform users about program assignment

  • Content: Program details

• User Program Signups Created Notification

  • Sent to: Users who sign up for programs

  • Purpose: Confirm program registration

  • Content: Program details and confirmation

• Admin Cancelled Program Signup Notification

  • Sent to: Users whose program signup was cancelled by an admin

  • Purpose: Inform users of cancellation

  • Content: Cancellation details and any refund information

• Volunteer Shift Signup Created Notification

  • Sent to: Volunteers who sign up for shifts

  • Purpose: Confirm volunteer shift signup

  • Content: Shift details and instructions

• Volunteer Shift Signup Deleted Notification

  • Sent to: Volunteers who delete their shift signup

  • Purpose: Confirm cancellation of volunteer shift

  • Content: Cancellation confirmation

• Volunteer Shift Reminder Notification

  • Sent to: Volunteers before their shifts

  • Purpose: Remind volunteers of upcoming shifts

  • Content: Shift details and instructions

• Admin Cancelled Volunteer Opportunity Notification

  • Sent to: Volunteers when opportunity is cancelled

  • Purpose: Inform volunteers of cancellation

  • Content: Cancellation details

• Admin Cancelled Volunteer Shift Notification

  • Sent to: Volunteers when shift is cancelled

  • Purpose: Inform volunteers of cancellation

  • Content: Cancellation details

• Admin User Created Volunteer Shift Signup

  • Sent to: Volunteers when admin signs them up for a shift

  • Purpose: Inform volunteers of new shift assignment

  • Content: Shift details

• Admin User Deleted Volunteer Shift Signup Notification

  • Sent to: Volunteers when admin removes them from a shift

  • Purpose: Inform volunteers of shift removal

  • Content: Removal details

• Transaction Receipt Notification

  • Sent to: Users who complete a transaction

  • Purpose: Provide receipt for transaction

  • Content: Transaction details and PDF receipt

• User Refund Notification

  • Sent to: Users who receive a refund

  • Purpose: Inform users of refund

  • Content: Refund details

• Payment Failed Notification

  • Sent to: Users whose payment failed

  • Purpose: Alert users to payment failure

  • Content: Payment details and retry instructions

• Recurring Payment Notification

  • Sent to: Users with recurring payments

  • Purpose: Notify users of upcoming/processed recurring payment

  • Content: Payment details

• Recurring Payment Setup Notification

  • Sent to: Users who set up their own recurring payments

  • Purpose: Confirm recurring payment setup

  • Content: Setup details and schedule

• Renewal Transaction Complete Notification

  • Sent to: Users whose membership/subscription renewed

  • Purpose: Confirm renewal transaction

  • Content: Renewal details and receipt

• Invoice Paid Notification

  • Sent to: Users who pay invoices

  • Purpose: Confirm invoice payment

  • Content: Invoice details and receipt

• Tax Receipt Notification

  • Sent to: Donors who qualify for tax receipts

  • Purpose: Provide tax receipt for donations

  • Content: Donation details and PDF tax receipt

• Booking State Change Notification

  • Sent to: Users when booking status changes

  • Purpose: Inform users of booking status changes

  • Content: Updated booking status and details

• Booking Declined Notification

  • Sent to: Users when booking is declined

  • Purpose: Inform users of declined booking

  • Content: Decline reason and details

Admin Automatic Notifications 

Notifications sent to an admin by the system 

• Admin Transaction Receipt Notification

  • Sent to: Administrators when transactions occur
  • Purpose: Notify admins of transactions
  • Content: Transaction details

• New Donation Notification

  • Sent to: Administrators when donations are received

  • Purpose: Notify admins of new donations

  • Content: Donation details

• Manager Booking Request Created Notification

  • Sent to: Managers when booking requests are created

  • Purpose: Notify managers of new booking requests

  • Content: Booking request details

• Form Submission Created Notification

  • Sent to: Administrators when forms are submitted

  • Purpose: Notify admins of form submissions

  • Content: Form submission details

• Batch Export Notification

  • Sent to: Users who request data exports

  • Purpose: Provide download link for exported data

  • Content: Download link and instructions

Optional User Email Notifications

• Custom Welcome Notification

  •  Sent to: New users
  • Purpose: Custom welcome message that can be configured by administrators
  • Content: Customizable subject and body

• User Membership Renewal Notification

  • Sent to: Users approaching membership expiration

  • Purpose: Remind users to renew their membership

  • Content: Renewal instructions and link

• Subscription Expired Notification

  • Sent to: Users whose subscription has expired

  • Purpose: Notify users of expired subscription

  • Content: Information about renewing

• Post Expiration Subscription Reminder Notification

  • Sent to: Users whose subscription expired some time ago

  • Purpose: Follow-up reminder about subscription expiration

  • Content: Renewal information

• General Notification

  • Sent to: Various users

  • Purpose: General-purpose configurable notification

  • Content: Custom message as configured

• Waitlist Open

  • Sent to: Users on waitlists

  • Purpose: Notify users when waitlisted item becomes available

  • Content: Information about availability and signup instructions

Account Related Emails

• One Time Login Notification

  • Sent to: Users requesting login links
  • Purpose: Provides a secure one-time login link
  • Content: Login link and instructions

• Custom Reset Password Notification

  • Sent to: Users who request password reset

  • Purpose: Allow users to reset their password

  • Content: Password reset link

Unsubscribing

At any point users are able to unsubscribe from notifications by going to Settings then General and de-select the box for notifications and click Save. Additionally, all communications sent via Communal will have an unsubscribe button at the bottom of the email.