How to Process a Refund on your Point-of-Sale (POS) Terminal

This article will walk you through the steps of completing a debit and credit payment on your POS

Written by Communal Support

Updated 4 weeks ago

You are only able to refund Interact payments on your POS Terminal. Should you need to refund Credit Card payments please review this help article.

Additionally, it is not possible to refund partial interact transactions at this time.

First, ensure you are logged in to your POS terminal. If you are not logged in to your POS terminal you will need to generate a Token to login. If you are unsure how to generate a token please review this article
Once logged in, go to Payments, then Issue Refunds
Locate the transaction you would like to refund in the list and click Refund, then click Issue Refund
1. Should you wish to cancel the refund, click the X in the top left hand corner
Hand the terminal to the customer and have them insert their card and enter their pin
Once the transaction has been completed, the refund has been processed

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