You can refund transactions processed through Communal, either in whole or in part. Refunds use your pending balance and if the system can’t debit the remaining amount from your account, it will go into a negative state until future transactions cover the outstanding amount.
Steps to refund a payment:
- Go to Reporting → Transaction List and search for the transaction you wish to refund.
- After identifying the transaction, click Details.
- Click Issue Refund.
- Enter the amount you would like to refund. By default, the full amount will be populated.
- Click OK. The payment card will have the funds returned in 5-7 business days.
Refunding a membership does not automatically cancel it. Follow these steps to cancel the transaction.
