Adding Family Members to an Account

A step-by-step outline for how admins can add family members to an account
Written by Communal Support
Updated 6 months ago

This article takes you through the process of manually adding a family member to an account from the perspective of an admin.


Steps to add a family member:

  1. Select the People tab on the left-hand side of the admin portal.
  2. Click Users.
  3. Search for the user by email, name, or member ID. 
  4. After locating the user, click the ••• then View User.
  5. Select the Family tab on their profile.
  6. Next, select + Create member to add a family member to the account.
A family member still needs to log into the account using the primary member's information, however, they can select their name when registering for a program, rental or volunteer opportunity.

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