Why do I need to update the information for my nonprofit?

Stripe, the Communal payment processor, regularly reviews and updates its verification requirements to stay current with financial regulations and ensure businesses using Stripe are compliant. This helps protect against online fraudulent activity where others may try to masquerade as your organization. For Canadian businesses and nonprofits accepting card payments or making transfers, there have been updates to how the government validates and verifies nonprofit information. As a result, you may need to provide updated information.

What actions do I need to take?

Log into your Communal admin account to see the actions you need to complete on the main dashboard to remain compliant with Canadian regulations.

Do I have to add all of the directors?

FINTRAC and Stripe recommend listing all directors. However, we have observed that they compare this data with the information available in provincial and/or federal registries of nonprofits. In many situations, FINTRAC will request a supporting document after you submit your list of directors. Therefore, we recommend submitting the list of directors that directly correlates to one of the accepted supporting documents for directors (listed here).

I keep getting the error "The directors on the document did not match the directors on the account."

Ensure that your list of Directors exactly matches the names provided in your document uploaded.

If the name provided in your Communal list does not match the name on the uploaded document, or if the document includes a name that isn't listed, Stripe will reject the submission. It's essential to ensure that all names are consistent between your list and the uploaded documents to avoid any issues.

If you do not have access to a document that matches the list, you could create a signed resolution confirming the individuals opening the account on behalf of the organization have the authority to do so (template).

If you face continued issues with this error, please email help@getcommunal.com

I keep getting the error "The file type provided is valid but the uploaded document is not one of the supported document types."

We recommend uploading a document such as your board meeting minutes or annual return. Please see the list of supported documents here.

If you do not have access to either of these documents, you could create a signed resolution confirming the individuals opening the account on behalf of the organization have the authority to do so (template).

Do all of the directors I have entered need to upload their IDs?

No, only the main representative on the site is required to upload their ID to satisfy the Know Your Customer (KYC) legal requirement.

I completed all of the previous actions and now it is asking for new information and documentation supporting my previous information. 

FINTRAC and Stripe will check the business name, business address, and director information you have submitted on your account against the information available in the provincial and/or federal registries of nonprofits. If the information you submitted cannot be verified against the information in the registry, you will be asked to submit additional documentation to support the validity of the information. More information on accepted documents is outlined here.

How is the data protected since it contains Personally Identifiable Information (PII)?

The data is stored and encrypted by Stripe. They uphold the most stringent level of certification available in the security and payments industry: the PCI Level 1 Service Provider certificate. This is the same level of protection used for credit card information.

I entered my nonprofit's address and it says I still need to enter the information. What should I do?

It is likely that you entered an invalid address or a P.O. Box. Stripe will not accept a P.O. Box as a registered address; it needs to be a physical address. You can update your business address in your Communal site to a location where physical mail can be received if it differs from the one on your articles of incorporation.

What happens if this information isn't added by the deadline?

Eventually, if the steps are not completed, Stripe will stop payouts to your bank and online credit card transactions as per the schedule below:

• October 14th, 2024 - STRIPE PAYOUTS DEADLINE

  • After this date, Stripe will no longer issue payouts to your bank for online transactions captured through Communal.

• October 28th, 2024 - STRIPE PAYMENTS DEADLINE

  • After this date, Stripe will no longer process online credit card payments through Communal.