Why do I need to input this information for my nonprofit?

• Stripe, Communal's payment processor, regularly reviews and updates its verification requirements to stay current with government financial regulations and ensure businesses using Stripe are compliant. This helps protect against online fraudulent activity where others may try to masquerade as your organization.

How do I know what I need to complete?

• You can review our helpful guide to ensure all steps are complete. If you need further support please use the chat function in your site or email help@getcommunal.com

I keep getting the error "The file type provided is valid but the uploaded document is not one of the supported document types."

• The document you are uploading may not be acceptable. Please see the list of supported documents here.

Do all directors need to upload their IDs?

• No. Only the main representative on the site is required to upload their ID to satisfy the Know Your Customer (KYC) legal requirement.

I completed all of the previous actions and now it is asking for new information and documentation supporting my previous information. 

• Stripe will check the business name, business address, and representative information you have submitted on your account against the information available in government registries of nonprofits. If the information you submitted cannot be verified against the information in the registry, you will be asked to submit additional documentation to support the validity of the information. More information on accepted documents is outlined here.

How is the data protected since it contains Personally Identifiable Information (PII)?

• The data is stored and encrypted by Stripe. They uphold the most stringent level of certification available in the security and payments industry: the PCI Level 1 Service Provider certificate. This is the same level of protection used for credit card information.

I entered my nonprofit's address and it says I still need to enter the information. What should I do?

• It is likely that you entered an invalid address or a P.O. Box. Stripe will not accept a P.O. Box as a registered address; it needs to be a physical address. You can update your business address in your Communal site to a location where physical mail can be received if it differs from the one on your articles of incorporation.

Will I need to submit documents to Stripe for verification every year?

• At this time, you only need to submit this information once and update your representative when they leave your organization. However, it is important to note that as regulatory requirements evolve globally, you can expect Stripe's compliance process to evolve along with them. 

What happens if I do not input this information?

• You will not be able to use the Communal platform to process payments as Stripe is Communal's payment processor.